December 2016 Meeting: Brown Bag. BYO Breakfast. Coffee, Juice and Water Will Be Provided.

December 07, 2016
8:00 AM MST - 10:00 AM MST

Salt River Project
1600 N Priest Drive (Flagstaff Conference Room)
Tempe, AZ 85281
Venue website



Cynthia Robinson  

Administrative Services Division Manager Maricopa County    Department of Transportation  

Cynthia Robinson brings nearly 30 years of experience to her role as Administrative Division Manager, including serving MCDOT as Records Administrator, Customer Service Manager, Security Manager and Facilities Manager. As the Administrative Division Manager, Cynthia oversees Procurement and Contract Services, Facilities Management, Records Management, Customer Service and Warehouse Management activities for MCDOT. Additionally, she serves as the Custodian of Records and the Legal Liaison with the County Attorney's office. Cynthia holds numerous degrees and certifications including a Master of Public Administration, Certified Public Manager and an Electronic Content Master certification. She is past president of the ARMA Phoenix Chapter, Member of ARMA International,  International Facilities Managers Association, Project Management Institute and many other professional associations. In 2009, Cynthia was awarded the Outstanding Public Works Employee Award from the American Public Works Association. Cynthia is currently enrolled in a Ph.D. program with emphasis on E-Discovery and Litigation.

 Summary of the Public Records Request System:

By implementing the Public Records Request system (PRR) Maricopa County Department of Transportation (MCDOT) decreased the internal processing time of responding to Public Records Request from 7-10 days to less than 5 business days. Furthermore, 98% of requests are now fulfilled within 1-2 business days. The implementation of the PRR system has improved MCDOT employee productivity and increased customer satisfaction by being able to respond to customer inquiries regarding the status of their public records request immediately. Instead of taking hours or days to locate paperwork or waiting until an employee returns to work to obtain answers on the status of a customer's request, any authorized user can now access the details of the request and provide that information to the customer in real time. The employee no longer has to ask the customer to call back because the documentation was not located or the employee working on the request was out of the office. Prior to implementing the PRR System, 90% of the citizens requesting records traveled to the MCDOT brick and mortar buildings, however, since the implementation of the PRR system, that number has decreased to 1%. Citizens no longer need to travel to the physical building to receive their records as 90% of them are now sent through email. Lastly, the PRR System provides an unequivocal and provable timeline, as the dates are system generated and unchangeable by any user. In 2012, the Public Records Request System was recognized with a NACO award.



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$0.00 Chapter Member Free Meeting

$0.00 Non-Chapter Member Free Meeting

$0.00 Guest Ticket Free Meeting

$0.00 Member Ticket - Sponsor's Client Guest - Free Meeting

$0.00 Member Ticket - Annual Pass

$0.00 Non-Member Ticket Annual Pass